Temple University Student Microsoft Project Onboarding Experience Improvement Journey Mapping Package

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For this assignment, build a journey map for the part of the learner experience you have selected.  This may be as broad as the experience or cover an idea from your ideation work.  You will work to create key journey mapping deliverables for that idea:

Your Modules  3-4 deliverables include:

  • Current state learner journey map 
    • Design the structure of your map – include an explanation of why you designed it as you did (explain both vertical and horizontal structures).  Be sure to include gains and pains in your map.
    • Create the current state customer journey map for your selected learner experience
    • Given this analysis – esp. pains and gain – how will this influence the ideation work in what needs to be addressed?
  • Future state learner journey map (We will cover this in Module 4) – remember, this is not the improved “current state map” and instead a new way to achieve the goal. 
    • Design the structure of your map – include an explanation of why you designed it as you did(explain both vertical and horizontal structures) – as a reminder, this will be different from your current state journey map.
    • Create the future state customer journey map for your selected learner experience
    • What is the value of this future state journey map?  How does it support realizing the overall goals and value of your work?

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