Organizational behavior chapter 17 multiple choice questions

Home > Chapter 17 > Multiple Choice Quiz

Don't use plagiarized sources. Get Your Custom Essay on
Organizational behavior chapter 17 multiple choice questions
Just from $13/Page
Order Essay

Multiple Choice Quiz

1  
Kurt Lewin’s model that helps us understand how the change process works:
 A) Force field analysis
 B) Organizational development
 C) Human resource planning
 D) Future search
 E) Job evaluation

2  
Which of these best describes restraining forces?
 A) Unfreezing
 B) Driving forces
 C) Negotiation
 D) Refreezing
 E) Resistance to change

3  
Which of these is the first part of the change process, according to Lewin’s model?
 A) Unfreezing
 B) Driving forces
 C) Negotiation
 D) Refreezing
 E) Resistance to change

4  
Producing disequilibrium between the driving and restraining forces involves:
 A) refreezing.
 B) unfreezing.
 C) feedback.
 D) learning.
 E) communication.

5  
When organizational systems and structures are realigned with the desired behaviours, this is referred to as:
 A) refreezing.
 B) unfreezing.
 C) feedback.
 D) resistance.
 E) future search.

6  
The main reasons people resist organizational change include all of the following, EXCEPT:
 A) direct costs.
 B) poor leadership.
 C) breaking routines.
 D) fear of the unknown.
 E) saving face.

7  
When people resist change as a political strategy to “prove” that the decision is wrong or that the person encouraging change is incompetent refers to which of these forces resisting organizational change?
 A) Direct costs
 B) Poor leadership
 C) Breaking routine
 D) Incongruent organizational system
 E) Saving face

8  
The change process must begin by informing employees about:
 A) competitors.
 B) changing consumer trends.
 C) impending government regulations.
 D) all of the above.
 E) none of the above.

9  
The preferred way to initiate change is to:
 A) increase the restraining forces.
 B) increase the driving forces.
 C) reduce the driving forces.
 D) reduce or remove the restraining forces.
 E) both ‘b’ and ‘d’.

10  
All of these methods try to reduce the restraining forces, EXCEPT:
 A) stress management.
 B) saving face.
 C) communication.
 D) employee involvement.
 E) learning.

11  
Which of these is the highest priority and first strategy required for any organizational change?
 A) Communication
 B) Stress management
 C) Negotiation
 D) Learning
 E) Employee involvement

12  
Which of these methods of dealing with resistance to change creates employee ownership and empowerment in the change process?
 A) Communication
 B) Stress management
 C) Negotiation
 D) Learning
 E) Employee involvement

13  
__________ are system-wide group sessions, usually lasting a few days, in which participants identify trends and ways to adapt to these changes.
 A) Negotiations
 B) Learning events
 C) Future search
 D) Customer-driven change
 E) Stress management sessions

14  
A change agent may be a(n):
 A) transformational leader.
 B) transactional leader.
 C) internal consultant.
 D) external consultant.
 E) any of the above.

15  
Every organizational change requires:
 A) negotiation.
 B) an external consultant.
 C) a change agent.
 D) a pilot project.
 E) ‘a’ and ‘b’.

16  
__________ is a databased, problem-oriented process that diagnoses the need for change, introduces the intervention, and then evaluates and stabilizes the desired changes.
 A) Process consultation
 B) Action research
 C) Quantum change
 D) Sensitivity training
 E) Organizational congruency

17  
Action research assumes the change agent is from outside the system, so the first task is to:
 A) form a relationship between the client and consultant.
 B) diagnose the need for change.
 C) introduce change.
 D) evaluate change.
 E) stabilize change.

18  
Appreciative inquiry is deeply grounded in the emerging philosophy of:
 A) discovery.
 B) dreaming.
 C) action research.
 D) positive organizational behaviour.
 E) cross-cultural learning.

19  
Which of these is the first stage of the appreciative inquiry process?
 A) Delivery
 B) Dialogue
 C) Discovery
 D) Designing
 E) Dreaming

20  
Which of these is true of parallel learning structures?
 A) They are highly participative arrangements.
 B) They involve people from most levels of the organization who follow the action research model to produce change.
 C) They are social structures.
 D) Participants are sufficiently free of the constraints of the larger organization.
 E) All of these.

Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.