I’m stuck on a Management question and need an explanation.
|After reading Chapter 7, you will be designing a flowchart (process map) in the program of your choice. Conduct online research to determine which program is the best fit for you. Simple flowcharts can be created in Word or PowerPoint. *SmartArt in Word is a great tool for first time users.
Keep in mind that the purpose of a flowchart is to breakdown tasks and visually diagram them in a logical order. Flowcharts document each stage of a process in order to communicate the details of a task. The text provides the following examples: quick oil-change service, a factory process you might have worked in, renting a car or truck, buying products on the Internet, or applying for an automobile loan. You have creative control to select any process to map by creating a flowchart.
In this exercise you will:
1. Select a process to diagram (…you have COMPLETE creative control of your choice)
2. Design a flowchart
2. In 1 paragraph provide an overview of your flowchart
3. In 1 paragraph evaluate how processes can be streamlined or improved
4. Incorporate 3 concepts from Chapter 7
Here is an example from the text (Ch. 18), in which the reader is asked to develop a flow-chart to streamline the catalog order-filling process:
Telephone orders are taken over a 12-hour period each day. Orders are collected from each person at the end of the day and checked for errors by the supervisor of the phone department, usually the following morning. The supervisor does not send each one-day batch of orders to the data processing department until after 1:00 p.m. In the next step—data processing—orders are invoiced in the one-day batches. Then they are printed and matched back to the original orders. At this point, if the order is from a new customer, it is sent to the person who did the customer verification and setup of new customer accounts. This process must be completed before the order can be invoiced. The next step—order verification and proofreading—occurs after invoicing is completed. The orders, with invoices attached, are given to a person who verifies that all required information is present and correct to permit typesetting. If the verifier has any questions, they are checked by computer or by calling the customer. Finally, the completed orders are sent to the typesetting department of the print shop.
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